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Customer Mindset Understanding & Digital Empathy for digital service channels, especially in the chatbots & voice assistants era.
Video. The idea explained.
The Big Data of customer care channels & chatbot usage is not only the conversations & navigation. Anbotux collects the frontend interaction information, combines with customer segmentation and normalized external phenomena daily valued to apply machine learning to get insights about the
your customers need to contact with your company. Personalization & Digital Empathy are the missing point of conversational customer service.
These insights about behavior will make feasible chatbot personalizaton (content & chat style) and also other digital channel pesonalization (content).
You will know better your customers and you will be able to deliver a better personalized and empathetic interaction for them, win-win. Customer needs to be understood not only "language understood", "mindset understanding" is also needed.
Anbotux is pioneering a new field of AI/ML for customer care not related with language.
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