Anbotux offers a set of 4 HTTP Restful APIs to feed the platform with the data: 1) BotDev API to be used by the company/team in charge of the Chatbot to introduce all the chatting events and also getting user-feedback for personalization. 2) Customer Data API to be used by customer departments to migrate the customer data needed for a proper segmentation and analysis. 3) Customer Care History API to be used by customer care department to load the history of access via whatever channel as starting point to evaluate the chatbot impact along the time. 4) External Context API to be used by enterprise data scientist or external providers to create normalized datasets describing and measuring a myriad of different phenomena. The reason to offer this as 4 APIs with different APIkey is because we gather 4 types of data with different owners in each enterprise, the logical approach is that each "data owner" only can feed the platform only with data-collection under his responsability.
The inital capabilities include a lot of visualizations combining customer measurements (user based or customer-segment based) visualizations and visual correlations. Features are being added continously and soon a Bot A/B testing that also will help chatbot developers to experiment new paths and validate the idoneity.
Anbotux is offered as a product/service combination with a setup fee and a monthly rate to help with the integration and consultancy about potential use cases and the inmediate deployment of new features being developed according to the roadmap. This way also allows to create a collaborative roadmap prioritization according with additional needs collected by the initial customers.
Yes, we are planning a SaaS model along 2018 to extend the benefits of using Anbotux to SMEs and big companies preferring an easy try & buy mechanish to evaluate the solution. The SaaS pricing model will be based in the number of segmentation and context variables and the amount of end-users analyzed.
Yes, Anbotux is actively looking for partnerships with Chatbot companies as initially we opted for not reinventing the wheel and there are a lot of chatbot companies doing very well, we opted to extend the possibilities of chatbots (helping to analyze better the end-customer base and helping to create better personalization) with a cooperative approach. We are offering a competitive margin for partners.
Yes, of course, Anbotux is eager to partner with messaging apps and telcos launching RCS to offer cloud based customer intelligenge tools for enterprises. We will be exhibiting in the Mobile World Congress 2018 presenting this approach for partnering with telcos and messaging apps.